How to place an order
Once you’ve decided on the perfect product, select the quantity you want and click the “Add to Cart” button. Just like a real-world shopping, you can add multiple items to your cart before proceeding to payment. Once you are ready to pay for the items in your cart, click on the cart icon on the top right hand side of the page. That will show you all the items you have put into your shopping cart. If you’re happy with your choice, you can click the “proceed to checkout” button. If you don’t yet have an account, or aren’t already logged into your account, you will be taken to the account login/ register page where you simply register by completing the new customers sign-up process. For existing customers – login to your account using the email address you used when you set up your account, and your password. Once you are logged in – you will be presented with your shopping cart items once again. Click proceed to checkout and you can then select/ enter your delivery address, select your delivery option (if relevant), enter your payment information and pay.
If you prefer to order via email or telephone, you are most welcome to do do. Simply contact us or call us.
Do I need to register for an account in order to buy online?
No, you can simply add products to your cart and checkout without having to register or sign up for an account.
How can I pay?
You are welcome to pay by Instant Electronic Funds Transfer via PayGate using your Debit, Cheque or Credit Card. We also use Payfast as an alternative secure payment gateway and it’s quick and easy to do this.
If you prefer to order via email, Facebook or telephone, we’ll pop you an email invoice and you are welcome to pay by EFT or Direct Deposit. ) (Please note there is a R15 cash handling fee for direct deposits).
Delivery
Overnight delivery depending on where you live. See our Terms and Conditions for detailed info on our delivery estimates. We deliver either door to door or door to counter depending on where you are based. You can track your parcel online by logging into My Account. Remember – We only deliver to street addresses or post office counters (no post office boxes) and we only deliver during business hours (no weekends or public holidays) so please select your delivery address accordingly. International orders can take up to 10 working days.
Can I buy online?
Yes! Ordering online is quick and easy. Payment is welcome by Instant EFT or Credit Card via secure payment gateways.
My parcel arrived, but the contents are damaged/missing/tampered with. What should I do?
We’ll work something out for you to make sure to keep you a happy client.
